PRIVACY POLICY

Autospray Darlington is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible way. This Privacy Policy explains how we collect, use, and store your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. INFORMATION WE COLLECT

We may collect and process the following information about you:

  • Name, address, email address, and telephone number (when you contact us, request a quote, or use our services)

  • Vehicle details relevant to repair or service enquiries

  • Payment details (when applicable)

  • Information collected automatically via our website (e.g. cookies, IP addresses, browser type, and device information)

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Respond to enquiries and provide quotes

  • Carry out repairs and services requested by you

  • Communicate with you regarding your vehicle or appointment

  • Process payments and issue invoices

  • Meet legal and regulatory requirements

  • Improve our website and services

We will never sell or share your information with third parties for marketing purposes.

3. LEGAL BASIS FOR PROCESSING

We process your personal data on the following bases:

  • Contractual obligation – to provide the services you have requested

  • Legal obligation – to comply with the law (e.g. accounting or insurance requirements)

  • Legitimate interest – to run and improve our business

  • Consent – when you agree to receive marketing or communications from us

4. DATA RETENTION

We only keep your personal information for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements.

5. DATA SECURITY

We take appropriate technical and organisational measures to keep your information secure and to prevent unauthorised access, loss, or misuse.

6. YOUR RIGHTS

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to the processing of your data

  • Request a copy of your data in a portable format

  • Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

7. COOKIES

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. You can disable cookies in your browser settings if you prefer.

8. CONTACT US

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

AutoSpray Darlington
1a Weir Street, Darlington, Co. Durham, DL1 1QN
📞 01325 481 212
📧 info@autospraydarlington.com

If you are unhappy with how we handle your data, you also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.